Effective Date: May 23, 2026
You trust us in your home. You trust us with your business facilities. You need to trust us with your data. We wrote this privacy policy in plain English because legal jargon hides the truth. We extract dirt. We do not extract your personal information for profit.
The internet is full of companies harvesting your browsing habits to sell ads. Spotless Carpetz operates differently. We run a precision extraction service. We focus on scientifically proven cleaning methods. Our data practices reflect that exact same rigor.
The Information We Collect Directly
When you book a cleaning or ask a question about our extraction schedules, we require basic facts. We collect this exact information when you fill out our online contact form or request a free estimate. We need this data to operate.
- Identity Details: Your first and last name.
- Contact Information: Your email address and primary phone number.
- Location Data: Your physical address for service routing.
- Property Specifics: Square footage, carpet fiber types, and specific stain histories.
We use this data to drive our vans to your location. We use it to confirm your appointment. We use it to send your final invoice. If you tell us about a high-traffic commercial hallway or a specific pet stain issue, we log that in our customer database. This granularity allows our technicians to arrive prepared. We bring the right equipment. We apply the correct pre-treatment. We do not guess.
How We Handle Cookies and Analytics
Websites run on data. Spotless Carpetz uses cookies. These small text files sit on your browser. They tell us if our website functions correctly. We divide these into two strict categories.
Functional cookies keep the site running. They remember your preferences. They keep our booking form from crashing halfway through your request. You cannot opt out of these if you want the site to work.
Analytical cookies help us understand our audience. We use Google Analytics and Google Search Console. We look at the noise and find the signal. We track which articles you read about hot water extraction versus dry cleaning. We monitor how many people visit our commercial cleaning checklist.
We use this exact information to write better content. If 500 people search our site for coffee stain removal, we write a detailed guide on that exact topic. We track aggregate behavior. We do not track your individual keystrokes. We analyze trends to improve the quality of our editorial content and our service offerings.
Third-Party Service Providers
We run a tight ship. We share your data only with the specific platforms that keep our business operational. Our scheduling software requires your address to map our daily routes. Our email provider requires your email address to send your appointment confirmation. Our payment processor handles your credit card details securely.
We vet these partners aggressively. We rejected three different scheduling applications before finding one with acceptable security standards. We demand encrypted data transfer from every vendor we use.
We do not sell your information to marketing agencies. We do not rent your email to list brokers. We do not trade your phone number for industry kickbacks.
Ever.
Communication and SMS Reminders
We communicate to facilitate your service. When you book an appointment, you will receive a confirmation email. You will receive a reminder text message 24 hours before our crew arrives. You will receive a follow-up email asking if the precision extraction met your expectations.
These communications are operational. They are not marketing spam. If we launch a new commercial cleaning package or a seasonal discount, we send a dedicated newsletter. You have the absolute right to opt out of that newsletter. Click the unsubscribe link at the bottom of the email. We remove you from the marketing list instantly. We still send your appointment reminders.
Blog Comments and Public Interactions
We publish detailed guides on carpet maintenance. We encourage readers to ask questions in the comment sections of these articles. When you leave a comment, we collect the data shown in the comments form. We also collect your IP address and browser user agent string. We do this for one specific reason.
Spam detection.
The internet is flooded with automated bots pushing fake links. We use automated spam detection services to filter this garbage out. If you leave a comment, your profile picture becomes visible to the public in the context of your comment. Do not share personal phone numbers or exact home addresses in public comment threads. We actively moderate these sections. We delete comments that expose private information. We protect our community standards